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Financial information

Sleep therapy financial information

Due to many variables, HealthPartners Home Medical Equipment is only able to give you a general idea of what your therapy equipment may cost. The amount you will owe varies by insurance carrier and benefits package. It is your responsibility to contact your insurance company directly to verify your benefits. You will get the most up to date and accurate information directly from your insurance carrier.

Most insurance policies do not cover the cost of PAP equipment at 100%. You are responsible for payment of any deductibles, co-insurances or denials that are not covered by the insurance provider. Most plans require the rental of your PAP machine. The rental period varies from 2-13 months per carrier. All rentals do go toward the purchase price. It is your responsibility to contact your insurance company to verify benefits.

If you return your PAP machine during the rental cycle, you will be responsible for all months the equipment was in your possession, regardless of use.

Supplies (humidifier, mask, headgear, tubing, filter, etc.) are not rented, but billed as a purchase as these are single patient use items. Purchased items are not returnable and will not be refunded.

Your insurance has the right to ask for proof you are using your PAP device on a regular basis in order to continue paying for your equipment and replacement supplies. Most plans expect you to use your device for at least 4 hours per night. It is up to you to understand your insurance plan’s specific requirements. We have many tools and resources available to help support you in being successful with PAP therapy.

Once your insurance plan processes your claim and pays their portion, we will send you a statement of your responsibility. You will receive an EOB directly from your insurance plan showing how they processed each claim. We will do all we can to help you with your insurance concerns, but as the contract holder, you are the most effective agent with your insurance carrier when questions regarding the processing of your claims arise. Until your account is paid in full, you will continue to receive monthly bills from HealthPartners Home Medical Equipment (HME).

As a HealthPartners Home Medical Equipment customer, you have the responsibility to: 

  1. Inform HealthPartners HME of any changes in insurance, address, phone number, or physician. You must provide this information directly to HP HME, notifying the clinic will not be sufficient. If you do not notify us of an insurance change and your claim denies due to timely filing limits, you will be responsible for charges for those months.
  2. Promptly notify HealthPartners HME of any equipment failure, loss or damage. The patient is responsible for lost or stolen equipment that is in their possession (651) 254-6600 or 1-866-441-4363. 
  3. Properly care for and follow all instructions for your equipment and supplies.
  4. Notify HealthPartners HME of the discontinuance of use. You will be responsible for payment of the equipment while in your possession whether it was used or not. Once the machine is converted to a purchase, it belongs to you. 

For more information or any questions regarding insurance, our products or services, please get in touch. 

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